FAQ's
Orders & Shipping
Q: Where do you ship to?
We currently ship across Europe and select international destinations. Shipping options will be shown at checkout based on your location.
Q: How long will my order take to arrive?
Orders are usually processed within 1–2 business days. Delivery times vary by country, but most orders within Europe arrive in 2–5 business days.
Q: How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. If you haven’t received it, check your spam folder or contact us.
Q: What should I do if my order is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please reach out to our customer support team at [support@hollywood-brows.com], and we’ll assist you right away.
Products & Ingredients
Q: Are your products safe for sensitive skin?
Yes! All Hollywood Brows products are made with natural, skin-friendly ingredients and are dermatologist tested. They’re suitable for most skin types, including sensitive skin.
Q: Are your products cruelty-free?
Absolutely. We never test on animals. All our products are 100% cruelty-free and many are vegan-friendly.
Q: Can I use your brow products at home?
Yes! While our products are formulated to meet professional standards, they are user-friendly and safe for personal use as well.
B2B & Professional Access
Q: I’m a licensed professional. How do I get B2B access?
You can apply for a B2B account here. Once we verify your information, you’ll gain access to exclusive pricing and pro-only products.
Q: How long does B2B approval take?
Approvals typically take 1–2 business days. You’ll be notified via email once your application is reviewed.
Q: Which products are B2B-only?
Some tools, like our Digital Airbrush and StarSoft Soft Wax, are exclusively available to verified professionals due to their specialized use.
Returns & Refunds
Q: Do you accept returns?
Due to the hygienic nature of our products, we currently do not accept returns unless the item arrives damaged or defective. If there’s an issue with your order, please contact us immediately.
Q: My item arrived damaged — what now?
Please email us at [support@hollywood-brows.com] within 7 days of delivery, including photos of the damaged item, and we’ll take care of it.